Unable to renew Line Rental Saver
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Unable to renew Line Rental Saver
25-04-2019 1:59 AM
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Hi. I recently renewed my contract via the online chat, and was told I could pay for the Line Rental Saver option via the Add-ons option on my accounts page. However I have tried several times and the option has still not appeared, in addition the link in the renewal email I received also does not work. Can you please sort this out before my new direct debit starts next week, so that I do not end up being charged the full monthly rate.
Thank you.
Re: Unable to renew Line Rental Saver
25-04-2019 10:59 AM
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I had a long onlie text chat with Plusnet yesterday to resolve an account query. At the end they told me they could not take a payment over the chat facility so please pay the line rental saver £197.88 either by calling in or online via the Member centre. The option to pay the line rental saver does not seem to be available via the Membership centre and when I phoned in the operator was at a loss - could not find an option to pay and said she would log the problem.
Suffice to say I want to pay PLUSnet £197.88 now but am unable to!
HELP please!
Re: Unable to renew Line Rental Saver
25-04-2019 11:15 AM
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Hi @BexReviewer,
Thanks for contacting us.
I'm sorry that you've had a problem with the renewal of your line rental saver, I appreciate you've had some attempts at this. Please accept my apologies for any inconvenience this has caused you.
I have responded to your query here
Let me know if you need anything further.
Thanks - LF
Re: Unable to renew Line Rental Saver
25-04-2019 11:44 AM
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Just paid in full via PHONE £197.88 Many thanks 🙂
Re: Unable to renew Line Rental Saver
25-04-2019 7:53 PM
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Just keep your fingers crossed,that when your next bill is due you are not charged for line rental.
see my post
https://community.plus.net/t5/My-Account-Billing/My-bill-wrong-again/td-p/1633926
Re: Unable to renew Line Rental Saver
07-05-2019 11:48 AM
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Hi @BexReviewer,
Just a follow up - I've sent you an update regarding your recent query.
Do come back to me if you need anything further.
Thanks - LF
Re: Unable to renew Line Rental Saver
15-05-2019 6:25 PM
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Hi @BexReviewer,
Thanks for your query. I've sent you an update regarding your recent query.
Do come back to me if you need anything further.
Thanks - LF
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