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Unable to renew Line Rental Saver

DavidJM
Newbie
Posts: 1
Registered: ‎07-01-2019

Unable to renew Line Rental Saver

For the past week I have been trying to renew my Line Rental saver which expires on 9th Jan. All I get is a message saying that Line Rental saver cannot be added at this time and that Customer Services cannot help either. A chat message revealed that billing was suspended, but no reason or explanation given, and no indication as to when the issue is likely to be resolved. Neither is there any indication of an issue on the website. What is going on?

3 REPLIES 3
smoothpainting
Dabbler
Posts: 15
Thanks: 4
Registered: ‎30-09-2018

Re: Unable to renew Line Rental Saver

I would move suppliers whilst you can. The billing issues are a debacle and maybe resolved in 12-18 months when your contract with alternative supplier ends. Or you can continue paying a higher bill with nothing but apologies for the next year.
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,251
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: Unable to renew Line Rental Saver

Hi @DavidJM,

I'm sorry to hear that you're experiencing this issue. I've reviewed your account today and raised a response regarding this, which can be viewed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
dvorak
Moderator
Moderator
Posts: 25,253
Thanks: 4,640
Fixes: 1,176
Registered: ‎11-01-2008

Re: Unable to renew Line Rental Saver


Moderators Note


This topic has been moved from Home Phone to Account / Billing 

 


 

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