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Unable to pay for my line rental saver

Community Veteran
Posts: 1,315
Thanks: 39
Fixes: 4
Registered: ‎22-06-2012

Unable to pay for my line rental saver

On 30 May I received an email from PN reminding me to pay my line rental saver before the end of July & that I should do this via the billing portal on the PN website. However, this shows that my last bill was 2 May 2019 & my bank account shows that I haven't been charged since then.

Could you please advise as to what is happening? Thanks.Crazy2

6 REPLIES 6
Plusnet Help Team
Plusnet Help Team
Posts: 373
Thanks: 35
Fixes: 13
Registered: ‎06-08-2018

Re: Unable to pay for my line rental saver

Hi there @tijara33,

 

Thanks for getting in touch.

 

I'm sorry to hear that and appreciate the confusion this may have caused you, please accept our apologies for this.

 

I've looked into this and have responded here.

 

Let us know if you need anything further.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
smiffy1
Aspiring Pro
Posts: 185
Thanks: 64
Fixes: 1
Registered: ‎23-09-2018

Re: Unable to pay for my line rental saver

Community Veteran
Posts: 1,315
Thanks: 39
Fixes: 4
Registered: ‎22-06-2012

Re: Unable to pay for my line rental saver

thanks for your prompt response. As you admit that there is a problem with your IT system I will wait until it's fixed before I make any payment for a service which I may not receive. I don't want my money to disappear into never never land.Cool smiley

Community Veteran
Posts: 1,315
Thanks: 39
Fixes: 4
Registered: ‎22-06-2012

Re: Unable to pay for my line rental saver

Thanks smiffy. I should have kept quiet, I could have received a free service forever, I'm just too honest!!Funny

Plusnet Help Team
Plusnet Help Team
Posts: 373
Thanks: 35
Fixes: 13
Registered: ‎06-08-2018

Re: Unable to pay for my line rental saver

No worries, @tijara33.

That's understandable. We'll keep an eye on it.

 

Let us know if you need anything further.

Thanks – Tahir

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 373
Thanks: 35
Fixes: 13
Registered: ‎06-08-2018

Re: Unable to pay for my line rental saver

Hi @tjara33,

 

Just an update I have responded to your recent ticket query here.

 

Let me know if you have any further questions.

 

Thanks - Tahir

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team