Unable to pay for my line rental saver

[#1]

On 30 May I received an email from PN reminding me to pay my line rental saver before the end of July & that I should do this via the billing portal on the PN website. However, this shows that my last bill was 2 May 2019 & my bank account shows that I haven't been charged since then.

Could you please advise as to what is happening? Thanks.

[#2]

Hi there @tijara33,

Thanks for getting in touch.

I'm sorry to hear that and appreciate the confusion this may have caused you, please accept our apologies for this.

I've looked into this and have responded here.

Let us know if you need anything further.

Thanks - LF

[#3]

@tijara33  you are not alone https://community.plus.net/t5/My-Account-Billing/Not-billed-since-November-2018/m-p/1656615/highligh...

[#4]

thanks for your prompt response. As you admit that there is a problem with your IT system I will wait until it's fixed before I make any payment for a service which I may not receive. I don't want my money to disappear into never never land.

[#5]

Thanks smiffy. I should have kept quiet, I could have received a free service forever, I'm just too honest!!

[#6]

No worries, @tijara33.

That's understandable. We'll keep an eye on it.

Let us know if you need anything further.

Thanks – Tahir

[#7]

Hi @tjara33,

Just an update I have responded to your recent ticket query here.

Let me know if you have any further questions.

Thanks - Tahir