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Unable to pay bill online?

Posts: 3
Registered: ‎19-11-2018

Unable to pay bill online?

Hi morning,  I have been in hospital this last month came out this week,  with being unable to transfer funds into my bank account the bill has been missed on my account.   I, of course, would like to resolve this however for the past two days I have been trying to pay my bill online and it does not load up??   I have been charged a late fee now and my services have been restricted.   

Can you please help me with this and under the circumstances would you be willing to drop the late payment fee?

Many thanks


Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Unable to pay bill online?

Hi @robinandhayley, I'm sorry to hear you've had trouble in trying to clear the latest invoice as of recent. I can see you've been in touch via our contact center and have since had this issue resolved. If there's anything we can help you with moving forwards however then please don't hesitate getting back in touch.