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Unable to pay bill(keep pending)

Posts: 1
Registered: ‎29-10-2018

Unable to pay bill(keep pending)

I can not pay a bill, first payment was taken straight after the contract, but I received mail this month direct debit failed on October.
I called customer service to pay the bill, paid with Halifax on 24th of October, then payment pending a few days, and finally didn't go through.
After this I used website to pay by lloyds bank on 31st of October, now again pending for 3days.
I have no idea what is going on.
Now it's nearly the time to stop our service.
I don't want to pay through the different bank because payment is still pending.
What should I do?
I do not want to pay penalty fee.
My bank account has enough funds to pay bill.
Plusnet Help Team
Plusnet Help Team
Posts: 15,960
Thanks: 628
Fixes: 176
Registered: ‎27-04-2007

Re: Unable to pay bill(keep pending)

Hi there, I've just loaded up your account and can see a colleague has passed a ticket to our billing team to get this corrected ASAP. Please look out for replies to ticket 184072907

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team