Unable to monitor amount downloaded
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Unable to monitor amount downloaded
18-03-2012 9:59 AM
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My broadband went live yesterday and I was astonished to get a text warning me that I'd already used 6GB on the same day. I'm still unable to monitor my usage, presumably because I'm a new customer.
Could someone at PN look into this for me please as it's quite worrying?
Re: Unable to monitor amount downloaded
18-03-2012 11:51 AM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Unable to monitor amount downloaded
18-03-2012 12:09 PM
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Quote from: polygor38 I'm still unable to monitor my usage, presumably because I'm a new customer.
I've never heard of this before. What do you get when you go to https://portal.plus.net/view_my_broadband_usage/index.php
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unable to monitor amount downloaded
18-03-2012 1:30 PM
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"Sorry, there's nothing to show at the moment.
This might be because your account is new, or your usage has been reset for a new billing period.
It can take up to 2 hours for your usage to show up - please try again later."
Re: Unable to monitor amount downloaded
18-03-2012 1:32 PM
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Quote from: Strat In the meantime you could use something like this to monitor usage...http://www.softperfect.com/products/networx/
Thanks for the link. I need to monitor another PC, so I imagine it would mean having to keep mine running constantly.
Re: Unable to monitor amount downloaded
18-03-2012 1:46 PM
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it gives you an houry, daily, weekly, on peak and off peak usage, up and down.
Re: Unable to monitor amount downloaded
18-03-2012 2:08 PM
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Re: Unable to monitor amount downloaded
18-03-2012 2:12 PM
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Pierré's suggested setup is probably preferred.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Unable to monitor amount downloaded
18-03-2012 2:21 PM
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I'm still unsure if this is going to record all usage, hence my appeal to PN staff to look at my query.
Re: Unable to monitor amount downloaded
18-03-2012 2:26 PM
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Each machine logs it's own usage and then shares it whenever they are both on at the same time, so there is no need to keep one machine on.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unable to monitor amount downloaded
18-03-2012 2:26 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Unable to monitor amount downloaded
18-03-2012 2:28 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unable to monitor amount downloaded
18-03-2012 4:05 PM
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Re: Unable to monitor amount downloaded
18-03-2012 8:08 PM
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Quote from: polygor38 Just checked again...
"Sorry, there's nothing to show at the moment.
This might be because your account is new, or your usage has been reset for a new billing period.
It can take up to 2 hours for your usage to show up - please try again later."
I get the same message.
I raised a support ticket & got the following response.
Quote I have added your account to an internal problem (69949) which has been raised to investigate the cause of your view my usage not working correctly.
I think only certain accounts are affected, but I've no idea which ones or why.
P.S. That was on 12th March & it's still the same today.
Re: Unable to monitor amount downloaded
19-03-2012 7:51 AM
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