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Unable to make account changes, you have an order that is currently being processed

fuzd
Browser
Posts: 1
Registered: ‎21-10-2021

Unable to make account changes, you have an order that is currently being processed

Hi I have an issue on my account through the main portal where I am unable to see upgrades or offers, I get the following message: An error has occurred
You can't change your products for the moment, you have an order which is currently being processed. Please try again later.
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,916
Thanks: 9,544
Fixes: 1,512
Registered: ‎21-04-2017

Re: Unable to make account changes, you have an order that is currently being processed

Thanks for your post @fuzd and welcome to our Community Forums.

I've sorted this for you now. Can you try again?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet