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Unable to make account changes, you have an order that is currently being processed

fuzd
Newbie
Posts: 4
Registered: ‎21-10-2021

Unable to make account changes, you have an order that is currently being processed

‎21-10-2021 10:42 AM

Hi I have an issue on my account through the main portal where I am unable to see upgrades or offers, I get the following message: An error has occurred
You can't change your products for the moment, you have an order which is currently being processed. Please try again later.
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Unable to make account changes, you have an order that is currently being processed

‎21-10-2021 12:58 PM

Thanks for your post @fuzd and welcome to our Community Forums.

I've sorted this for you now. Can you try again?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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