cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to look at bill online

grenet1
Hooked
Posts: 6
Thanks: 1
Registered: ‎16-02-2020

Unable to look at bill online

Hi

When I look at My Account/Billing I get a message saying

"Sorry, we are not able to complete this request at the moment, please try again later."

It has been like this for 3 days now.

 

I'm trying to compare my current bill with the upgrade offer but can't. Can anyone help?

 

Thanks

4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 25,024
Thanks: 4,563
Fixes: 1,164
Registered: ‎11-01-2008

Re: Unable to look at bill online


Moderators Note


This topic has been released from Spam filter.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Unable to look at bill online

Hi @grenet1

 

Sorry to hear that. I am able to access your account internally so you should be able to do it too.

I have refreshed your member centre account. Can you please clear your cache and cookies and try again after 2 hours from now? Alternatively can you please try to do it from different device or web browser and let us know if you were able to do it?

In case you will still have same problem I will send you email with your current package so you will know what is your current price.

 

-Piotr

grenet1
Hooked
Posts: 6
Thanks: 1
Registered: ‎16-02-2020

Re: Unable to look at bill online

Thanks for your help. I tried this morning and still cant look at billing online (even after clearing cache/cookies and using different browser)

I did receive your email with the details I needed so thank you.

Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Unable to look at bill online

Thanks for getting back in touch.

 

I have raised this to relevant department for you. Unfortunately I am unable to give you exact timescale due to current situation but please get back to us if it won't be resolved within one week.

As a workaround if you will have this problem after your next billing date, just send Private Message and I will send your bill as attachment.

 

Please accept apologies for this inconvenience.