Unable to look at bill online

[#1]

Hi

When I look at My Account/Billing I get a message saying

"Sorry, we are not able to complete this request at the moment, please try again later."

It has been like this for 3 days now.

I'm trying to compare my current bill with the upgrade offer but can't. Can anyone help?

Thanks

[#2]

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[#3]

Hi @grenet1

Sorry to hear that. I am able to access your account internally so you should be able to do it too.

I have refreshed your member centre account. Can you please clear your cache and cookies and try again after 2 hours from now? Alternatively can you please try to do it from different device or web browser and let us know if you were able to do it?

In case you will still have same problem I will send you email with your current package so you will know what is your current price.

-Piotr

[#4]

Thanks for your help. I tried this morning and still cant look at billing online (even after clearing cache/cookies and using different browser)

I did receive your email with the details I needed so thank you.

[#5]

Thanks for getting back in touch.

I have raised this to relevant department for you. Unfortunately I am unable to give you exact timescale due to current situation but please get back to us if it won't be resolved within one week.

As a workaround if you will have this problem after your next billing date, just send Private Message and I will send your bill as attachment.

Please accept apologies for this inconvenience.