Using correct username and password (reset just in case) and after two long chats with customer services who think my browsers were out of date and full of cookies (cleared updated and reset) I still can't login to my mobile phone account. I thought PlusNet had good customer service unlike their parent company?? Anyone else suffering.
Fixed! Go to the fix.
Re: Unable to login to my account
Thanks for your post @rsw1
I'm sorry to hear that you're having issues logging in.
So we can look into this for you can you PM me the following?
- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?
Thanks for getting back to us @rsw1
I've just sent you a PM requesting some further information.
Let us know once you've responded