cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to login to my account

FIXED
rsw1
Newbie
Posts: 2
Registered: ‎04-11-2019

Unable to login to my account

Using correct username and password (reset just in case) and after two long chats with customer services who think my browsers were out of date and full of cookies (cleared updated and reset) I still can't login to my mobile phone account. I thought PlusNet had good customer service unlike their parent company?? Anyone else suffering.

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,144
Thanks: 998
Fixes: 403
Registered: ‎01-01-2012

Re: Unable to login to my account

Thanks for your post @rsw1

I'm sorry to hear that you're having issues logging in.

So we can look into this for you can you PM me the following?

 

- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rsw1
Newbie
Posts: 2
Registered: ‎04-11-2019

Re: Unable to login to my account

Details sent by PM as requested. Any update yet please?

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,144
Thanks: 998
Fixes: 403
Registered: ‎01-01-2012

Re: Unable to login to my account

Fix

Thanks for getting back to us @rsw1

I've just sent you a PM requesting some further information.

Let us know once you've responded

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team