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Unable to login to Portal (04/01/2017)

anothername
Newbie
Posts: 1
Registered: 04-01-2017

Unable to login to Portal (04/01/2017)

Last night a holding page was served saying that the portal was undergoing maintenance.

This morning although normal login prompts are showing, I am unable to login, with  "invalid username or password" being returned.

Nothing's changed at my end.

I can't "raise a ticket" of course as I can't login.

 

Yes, I have cleared cache and cookies and all that stuff.

 

(Also very annoying is that I can't login to the community using my old community login/passwd combination any more as that doesn't seem to be recognised either, and a password reset request hasn't resulted in a reset email. So I've had to make another community login just to post this)   

11 REPLIES
anniesboy
Grafter
Posts: 385
Thanks: 2
Registered: 06-01-2011

Re: Unable to login to Portal (04/01/2017)

Same with me

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Unable to login to Portal (04/01/2017)

We're looking in to this: https://community.plus.net/t5/Service-Status/Website-and-Internal-Systems-NEW/td-p/1401146

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
MadScientist
Grafter
Posts: 27
Registered: 04-11-2013

Re: Unable to login to Portal (04/01/2017)

I'm suddenly having problems with sending emails as well.  Is this  a related issue?

Community Veteran
Posts: 1,229
Thanks: 1
Registered: 30-07-2007

Re: Unable to login to Portal (04/01/2017)

thanks Chris.

 

But I thought the days when PN changed things and then sent them live without testing them properly (or at all) were long gone Cool smiley

 

 

paulh (temporarily anothername)

 

[Still, I fixed the community login problem. For some bizarre reason I had the email set to something other than a PN address.]

 

 

jamesbee
Hooked
Posts: 5
Registered: 03-12-2013

Re: Unable to login to Portal (04/01/2017)

ditto here 04-01-17 10:30

Plusnet Staff
Plusnet Staff
Posts: 95
Thanks: 16
Fixes: 6
Registered: 30-11-2016

Re: Unable to login to Portal (04/01/2017)

Hi @jamesbee, thanks for contacting on the forum.

We're still working with our engineering teams to resolve the issues. Unfortunately I cannot provide an ERT at the moment but it's being worked on as we speak. Please bear with us.

Regards,

Mark

 Mark Duell
 Plusnet Support
Community Veteran
Posts: 1,229
Thanks: 1
Registered: 30-07-2007

Re: Unable to login to Portal (04/01/2017)

22:07 04/01/2017

 

Stiill unable to login.

mort7890
Rising Star
Posts: 142
Thanks: 21
Fixes: 1
Registered: 28-06-2007

Re: Unable to login to Portal (04/01/2017)

Just logged in with no problem, reboot router and try again.

Community Veteran
Posts: 1,229
Thanks: 1
Registered: 30-07-2007

Re: Unable to login to Portal (04/01/2017)

Can't see what a router  has to with a portal access problem

Community Veteran
Posts: 1,229
Thanks: 1
Registered: 30-07-2007

Re: Unable to login to Portal (04/01/2017)

08:35 05/01/17 - working OK again now 

(no reboots required)

Plusnet Staff
Plusnet Staff
Posts: 95
Thanks: 16
Fixes: 6
Registered: 30-11-2016

Re: Unable to login to Portal (04/01/2017)

Glad it's working again @paulh.

Regards,

Mark

 Mark Duell
 Plusnet Support