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Unable to continue

Shawshankuk82
Newbie
Posts: 2
Registered: ‎16-08-2022

Unable to continue

Hi,
I've been sectioned under the mental health act. I've been in hospital 3 weeks and don't know when I'm likely to get out.

I'm self employed and currently have no income. The money I do have is needed to cover my mortgage and council tax. Broadband is the least of my worries.

I need to cancel the contract as I am unable to cover costs and as I'm not using it there is no point continuing with the service.

I find it extremely frustrating that there is no email address or online chat service to help and I currently have to make my personal circumstances public on a forum.

Totally embarrassing.
4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 12,237
Thanks: 5,438
Fixes: 428
Registered: ‎30-06-2016

Re: Unable to continue


Moderators Note


This topic has been moved from Broadband to My Account/Billing 

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Shawshankuk82
Newbie
Posts: 2
Registered: ‎16-08-2022

Re: Unable to continue

That's fine moving it but an answer would have been more appreciated
Baldrick1
Moderator
Moderator
Posts: 12,237
Thanks: 5,438
Fixes: 428
Registered: ‎30-06-2016

Re: Unable to continue

@Shawshankuk82 

As per my signature, we Moderators are customers, not Plusnet staff. I have moved it to an area where it should attract the attention of appropriate Plusnet staff.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

EmilyD
Aspiring Hero
Posts: 2,032
Thanks: 315
Fixes: 117
Registered: ‎26-03-2018

Re: Unable to continue

Hi @Shawshankuk82.

 

I’m so sorry for how long it’s taken to get back to you! We’re quite busy right now, so it’s taking longer than we’d usually like to get back to customers. 

 

Many thanks for getting in touch, I'm sorry to hear of the circumstances. I will pass on your feedback about the lack of a chat/email service. Please can you send me your account username over on a private message and I'll see what I can do.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team