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Unable to communicate

jwhite
Grafter
Posts: 33
Registered: ‎31-07-2007

Unable to communicate

I have cancelled my Plusnet services.  CS are sending me emails asking me to reply to a Question [60321887] but I no longer have access.  My email reply asking for details was rejected.  Can someone at Plusnet send me a message that doesn't need Portal access to answer, or else restore my account access?
2 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Unable to communicate

Hi Jwhite,
You should now be able to access your account via portal login to view your question. Let me know if you have any issues with it.
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Unable to communicate

I thought this issue got sorted a while ago so that people still had access to their accounts until all final payments had been made or received, and any questions resolved, and then of course people may need a bit of time to make sure any email address changes have been actioned.