Unable to change service

[#1]

Hi

I recently tried enabling Plusnet Call Protect on my account but received an email saying:

Hello xyz
Account username: xyz
We've completed the changes to your Call Features. We've removed the following:
• Voicemail

If I login to my Plusnet account now I see:

Unable to change service
You cannot make any changes to your account while there is a phone order in progress.

This seems to not just impact me since I found the exact same issue reported by another member here:

https://community.plus.net/t5/My-Account-Billing/Unable-to-change-service/m-p/1850275#M59250

There is no reported self fix though.

Thanks

Margaret

[#2]

Hi @margaretwalter 

I've placed an order, and this should be fixed within an hour or so. Sorry for the inconvenience! 

Let me know if there are any further issues.