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Unable to change service

FIXED
kirkstones
Hooked
Posts: 7
Thanks: 2
Fixes: 1
Registered: ‎07-01-2022

Unable to change service

I currently have the below message on my account after trying to add Plusnet Call Protect to my service.

Unable to change service

There's currently an issue with your account, meaning you can't make any changes to your services. Give us a call on 0800 432 0200 and we'll see if we can help.

 

I also recevied an email to say the below. I didn't request removal?

We've completed the changes to your Call Features. We've removed the following:
 
 
Voicemail
 
3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Unable to change service

Thanks for your post @kirkstones and welcome to our Community Forums.

I'm really sorry to see you're having issues changing your call features.

I can see voicemail and call protect are showing in an awaiting activation state on your account, so I've manually placed an order with our suppliers to activate these, so they should start working within an hour. 

I can't fix the state of the features showing in your account as they're stuck in the billing system but that should be sorted soon though due to the weekend it may not be until early next week so I'll check back on Monday.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet
kirkstones
Hooked
Posts: 7
Thanks: 2
Fixes: 1
Registered: ‎07-01-2022

Re: Unable to change service

OK, thank you. I'll check back on Monday 👍

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Unable to change service

Fix

No problem @kirkstones, this should be sorted now for you.

Let us know if you have further issues or there's anything else you'd need help with. Smiley

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet