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Unable to change payment method

Newbie
Posts: 1
Registered: ‎19-02-2020

Unable to change payment method

Hi,

I am trying to change my payment method, but when I click the change payment method button nothing happens. The button is greyed out.

Is there any way that this can be fixed?

2 REPLIES 2
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Plusnet Help Team
Plusnet Help Team
Posts: 2,092
Thanks: 36
Fixes: 11
Registered: ‎24-07-2014

Re: Unable to change payment method

I've replicated this on your account so I'm going to have to do some digging. I've raised a ticket on your account to chase with our billing team when I next see them.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 2,092
Thanks: 36
Fixes: 11
Registered: ‎24-07-2014

Re: Unable to change payment method

For reference, this has been raised internally as a problem - IMT5717.

I'll update the ticket on your account shortly.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team