Unable to change direct debit details - Button Greyed Out
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Unable to change direct debit details - Button Greyed Out
06-05-2021 9:38 PM
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Hi all,
Sorry to bother however I have just joined Plusnet and I'm waiting for my broadband to be installed however I have received a message today stating that the direct debit was unable to be created due to the details being incorrect.
I have checked and confirmed I have messed up a few of the digits however when I go into the account the "Change Payment" option button is greyed out.
Is there another way for me to change the card details on the account as I don't want to receive a penalty for a non-payment.
Any help would be greatly appreciated
Re: Unable to change direct debit details - Button Greyed Out
07-05-2021 1:12 PM
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@cydv0 Welcome to the forum.
This is a bit confusing. You say you have incorrectly entered Direct Debit details but say that you are trying to change card details. Direct Debits need your Bank Account details, not Credit/Debit card details.
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Re: Unable to change direct debit details - Button Greyed Out
09-05-2021 9:42 PM
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There’s no penalty for not having stored payment details as long as you pay a bill within 14 days of one being produced. Reading other posts around here on this subject, there seems to be a bit of a lag between the notifications and the backend billing system. It’s possible the direct debit hasn’t completely failed yet. Try waiting around a week and see if the button works
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