Unable to cease broadband

[#1]

Hi,

I have tried to phone your company three times to cease my broadband contract until this Covid-19 situation is over and I am better able to afford my bill. However, no one is answering and I don't know who to contact to cease the current contract with. Any help would be appreciated. 

Thanks.

[#2]

Hello @michelleglancy,

I am sorry to hear of your circumstances and for the trouble you are having getting through.

I have looked into the account and provided the options for the account here.

If you would still like to cancel you will need to contact our Customer Options team directly on 0800 013 2632