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Unable to access Billing portal - error

wakeman
Aspiring Pro
Posts: 238
Thanks: 54
Fixes: 3
Registered: ‎20-04-2020

Unable to access Billing portal - error

My latest bill was due on 10th April, but not taken and when I now try to access the billing portal. There is an error message, its not available at moment. Also message on my account saying I can't make changes at the moment, I assume this is because I change my calling package during last month.

Could someone please fix this.

2 REPLIES 2
wakeman
Aspiring Pro
Posts: 238
Thanks: 54
Fixes: 3
Registered: ‎20-04-2020

Re: Unable to access Billing portal - error

I have also had the You cannot change your products for the moment, you already have a product change in progress. on the account page for past few weeks can these and the billing please be sorted

panda25
Plusnet Help Team
Plusnet Help Team
Posts: 48
Thanks: 10
Fixes: 2
Registered: ‎09-03-2020

Re: Unable to access Billing portal - error

Good afternoon, I have responded on your account, which you will find in the following Link

 

If you have any more questions please do not hesitate to contact us further.

 

Jo

 Jo Clark
 Plusnet Help Team