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Unable to View my bill

Posts: 1
Registered: ‎21-11-2019

Unable to View my bill

I upgraded to fibre on 15/11 and have just received my bill.

I logged on to view it and this message appears - Sorry, we are not able to complete this request at the moment, please try again later. - Is it just me, or is there a problem please?

Also when I click on 'phone' it says Switch your landline to Plusnet and save yourself money. I am with plusnet. Again is this just me?

Thanks for any help

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Unable to View my bill


Hi @colin4596


Really sorry to hear that you're experiencing issues with the website.


Could you clear the cache/cookies of your current Internet browser and let me know if this still occurs?


Could you also test this via a different Internet browser and multiple devices to cover all bases?