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Unable to Access Itemised Bills Since May and slow Download Speed.

BorderReiver
Dabbler
Posts: 11
Thanks: 2
Registered: ‎21-05-2019

Unable to Access Itemised Bills Since May and slow Download Speed.

When I try to log on I keep getting a message saying "an error has occurred", "your next bill is due 18th June" and the screen will not allow me to log in. Eventually, after negotiating the process of accessing my billing , which takes forever, it's so slow, the only billing available is up to 16th May 2019.

Has anyone any clues as to what has changed and why?

 P.S.  it's not my computer as it works fine on other websites, although my download speed is often much lower than 30mb/s (currently 26 Mb/sec) when I'm supposed to receive a minimum guaranteed speed of 45.9 Mb/sec.

1 REPLY 1
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Unable to Access Itemised Bills Since May and slow Download Speed.

Hey @BorderReiver,

 

Thanks for reaching out to us here.

 

I'm sincerely sorry to read of your experience with the billing on your account and I apologise for the frustration caused.

I've checked over the account and provided a further response over a support ticket for you here. A copy of the ticket will have been sent to the email address registered with us.

 

Thank you.