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Unable to Access Bills

JohnCT1
Grafter
Posts: 33
Thanks: 5
Registered: ‎02-10-2014

Unable to Access Bills

i have just received notification of my bill. However when I try to log on to find it I get nowhere!

Moderators Note: Changed topic title as it was split.

4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 25,554
Thanks: 4,764
Fixes: 1,207
Registered: ‎11-01-2008

Re: Unable to Access Itemised Bills Since May and slow Download Speed.


Moderators Note


Post split into its own thread for better visibility and to help staff.

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KevH
Grafter
Posts: 78
Thanks: 6
Registered: ‎30-07-2007

Re: Unable to Access Itemised Bills Since May and slow Download Speed.

Not sure if it is the same issue but I'm having problems accessing bills to try and figure out the price changes.

 

I'm getting "There has been an issue; please consult your system administrator"

 

Tried on Chrome and Edge. Was able to open the Jan bill and when I went to select/open the Dec bill got this issue. Was working OK last night...

Baldrick1
Seasoned Hero
Posts: 6,521
Thanks: 2,940
Fixes: 191
Registered: ‎30-06-2016

Re: Unable to Access Bills

I just checked and just got a blank page. However when I went into Manage Account and this worked. From this page I clicked onto Billing and it sprang into life. Maybe this will work for you?

KevH
Grafter
Posts: 78
Thanks: 6
Registered: ‎30-07-2007

Re: Unable to Access Bills

Tried that without success. Logged out and back in again but no luck. Tried it on another PC and it is working. Very odd.

Thanks for checking.