Unable to Access Bills
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Unable to Access Bills
on
03-01-2020
9:20 AM
- last edited on
03-01-2020
9:39 AM
by
dvorak
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i have just received notification of my bill. However when I try to log on to find it I get nowhere!
Moderators Note: Changed topic title as it was split.
Re: Unable to Access Itemised Bills Since May and slow Download Speed.
03-01-2020 9:38 AM
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Moderators Note
Post split into its own thread for better visibility and to help staff.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Unable to Access Itemised Bills Since May and slow Download Speed.
03-01-2020 10:32 AM
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Not sure if it is the same issue but I'm having problems accessing bills to try and figure out the price changes.
I'm getting "There has been an issue; please consult your system administrator"
Tried on Chrome and Edge. Was able to open the Jan bill and when I went to select/open the Dec bill got this issue. Was working OK last night...
Re: Unable to Access Bills
03-01-2020 12:54 PM
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I just checked and just got a blank page. However when I went into Manage Account and this worked. From this page I clicked onto Billing and it sprang into life. Maybe this will work for you?
Moderator and Customer
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Re: Unable to Access Bills
03-01-2020 1:38 PM
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Tried that without success. Logged out and back in again but no luck. Tried it on another PC and it is working. Very odd.
Thanks for checking.
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