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URGENT: No email/post received for £50 cashback offer, how do I claim this?

richardcroot
Hooked
Posts: 6
Registered: 29-07-2016

URGENT: No email/post received for £50 cashback offer, how do I claim this?

Hi,

I signed up for Plusnet unlimited ADSL broadband and the sign up screen listed a £50 cashback offer (see attached) yet I haven't received any emails or anything in the post about how to claim it (yes have checked my email spam folder as well).

 

I've waited as long as possible for you to finally send the details but it's now so late that if you don't send the details today I fear it will be too late - how can it take so long to send an email/letter out?

 

Please urgently advise what steps need to be followed to finally get £50 cashback claim details.

 

thanks

12 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: URGENT: No email/post received for £50 cashback offer, how do I claim this?

I'm looking in to this now and will reply when I get more info.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
richardcroot
Hooked
Posts: 6
Registered: 29-07-2016

Re: URGENT: No email/post received for £50 cashback offer, how do I claim this?

OK thanks, I signed up on here with the same username used for the broadband sign up, hopefully that will allow you to track everything down but if you need further information (eg post code/house number) then please let me know.

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: URGENT: No email/post received for £50 cashback offer, how do I claim this?

Thanks, I've located your account. I'll let you know any updates as I get them.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: URGENT: No email/post received for £50 cashback offer, how do I claim this?

We've redeemed it directly for you and the cheque should be with you within the next 14 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
richardcroot
Hooked
Posts: 6
Registered: 29-07-2016

Re: URGENT: No email/post received for £50 cashback offer, how do I claim this?

Fantastic, great news.  Was getting a little worried as it had been so long but all resolved remarkably quickly in the end, thanks for your help on this Smiley

richardcroot
Hooked
Posts: 6
Registered: 29-07-2016

Re: URGENT: No email/post received for £50 cashback offer, how do I claim this?

hi, could someone please chase this up?  Sadly no cheque has arrived and been much longer than the estimated 14 days...

Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
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Registered: 25-03-2015

Re: URGENT: No email/post received for £50 cashback offer, how do I claim this?

Sorry to hear that, leave that with me and I'll chase that up with the relevant department.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: URGENT: No email/post received for £50 cashback offer, how do I claim this?

Just to confirm, I've provided an update via the ticket on your account for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
richardcroot
Hooked
Posts: 6
Registered: 29-07-2016

Re: URGENT: No email/post received for £50 cashback offer, how do I claim this?

Hi, not sure what this reply means, I can't see a 'ticket' anywhere under my profile, no idea where I'm meant to be looking.  Can you provide the update here as well so everything is all in one place, would be easier to track what is happening.

Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: URGENT: No email/post received for £50 cashback offer, how do I claim this?

Plusnet Help Team
Plusnet Help Team
Posts: 4,306
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: URGENT: No email/post received for £50 cashback offer, how do I claim this?

You can view this on your account here. (Essentially the same link Oldjim has provided but a direct link to my response)

 

I believe this should have also been sent to you via email.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
richardcroot
Hooked
Posts: 6
Registered: 29-07-2016

Re: URGENT: No email/post received for £50 cashback offer, how do I claim this?

ok thanks everyone, have found it now although this all seems overly complicated to have to bounce between various forums and tickets to see what is happening. 

 

edit: Just clicked the other link and looks like it is getting sorted now, thanks again