Two months free credit please recognise

[#1]

I have received a text saying 'we haven't received payment for your monthly service'.

I have been given a two month free credit for April & May due to incomplete service with phone number. The conversation was confirmed I will have two months free & then a confirmation email from a [CSA Removed].

Please can you recognise this & confirm with me, as there will be no more payment to you for two months.

Regards

Stephen Samson

Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.

[#2]

@SteveSAS Hi there, I have looked into this for you and updated you here: https://www.plus.net/wizard/?p=view_question&id=201017196