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Trying to upgrade to fttp

DavenLoki
Newbie
Posts: 1
Registered: ‎28-09-2022

Trying to upgrade to fttp

I’m trying to upgrade my broadband to fttp but apparently can’t since there is some sort of phone order in progress. Not sure what this means as I haven’t ordered anything?

1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,898
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: Trying to upgrade to fttp

Hi @DavenLoki

 

I've checked your account and think it must have tried to process the upgrade twice for some reason as there's a full fibre upgrade due for 24/10/22 with an appointment booked for between 08:00 and 13:00. 

 

I hope all goes to plan and do shout up if there's anything else we can help with. 

 

Adam

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 Adam Walker
 Plusnet Help Team