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Trying to upgrade product - seems to be stuck!

tdbeattie
Newbie
Posts: 1
Registered: ‎25-08-2020

Trying to upgrade product - seems to be stuck!

Hi

 

I requested a change to my broadband product to move to unlimited fibre on an 18 month contract on 16th August 2020. I received a confirmation e-mail almost immediately saying this would change over on 21st August 2020 and confirming the new cost.

 

However, nothing more has happened since. The service has not changed and I have not received any further information. When I log into my account portal, it says there is a product change in progress but seems to be stuck there. 

 

Can you advise what is happening please and when this will be updated so I can start using fibre?

 

Thanks

 

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,152
Thanks: 1,005
Fixes: 405
Registered: ‎01-01-2012

Re: Trying to upgrade product - seems to be stuck!

Thanks for your post @tdbeattie and apologies for the delayed response.

I can confirm your fibre upgrade is still going through and is due to complete on the 1st of September

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team