Trying to track down a usable contact email address.

[#1]

Does anyone have a usable email address in order to contact PN with a query. Atm all routes seem to take me to automated services that cut me off or to a phone number that I can't use because of Hearing loss. Having a nightmare. TIA.

[#2]

@Jeja I have more or less the same problem, I've been deaf since I was 8, almost 37 years to the day since I got my first hearing aid.

I can use the landline phone (I can now, I couldn't up to circa the end of last week) but the signal's not very good.

[#3]

@Jeja Welcome to the forum. 🙂

Unforunately Plusnet do not use email for customer queries.

Apparently they do accept queries via Facebook and Twitter - otherwise your best option is to post your query here - a forum member and/or a staff member can probably help.

[#4]

A quick google search shows a variety of options:

https://www.plus.net/help/legal/support-for-customers-with-disabilities/hearing/ 

[#5]

Hi @Jeja,

I'm really sorry to hear about this. We're always happy to help wherever we can via these Community Forums, so if you'd like to add your question onto this thread (or send it over to me on a Private Message), we'll get back to you with an answer as soon as possible.