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Trying to pay my bill

Menace65
Aspiring Pro
Posts: 176
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Trying to pay my bill

HI

 

I'm trying to pay my bill here, but there is no 'pay your bill'  on my account page

 

I'm getting an error page, I changed my billing from Direct debit to Debit card, but still can't pay.

 

please look into this

 

PS when I changed my billing to Debit card, for some reason my debit card details were already stored under the name "LEAKY' I can't remember clicking on anything to store my debit card details!

 

Please sort out your website

 

All the best

18 REPLIES 18
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Trying to pay my bill

Hi @Menace65

 

I'm sorry to hear about the issues you've experienced with your payment on our website.

 

I have responded via a support ticket here

 

If you have any questions or concerns please feel free to get back to us.

Menace65
Aspiring Pro
Posts: 176
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Trying to pay my bill

@Satss 

 

"I have responded via a support ticket here"

 

Don't see anything, but hey this is plusnet, maybe I'll see it next month!

 

Sad

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Trying to pay my bill

Sorry about that @Menace65. Can you try access the ticket here:https://www.plus.net/wizard/?p=view_question&id=amp;id=190243309 ?

Menace65
Aspiring Pro
Posts: 176
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Trying to pay my bill

no ticket, last one was 16th may

 

can you just give me a link to pay my bill please.

 

I don't want to be here, my fingers are hurting

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Trying to pay my bill

@Menace65 I'm not sure why you are unable to see my latest update, its been added to the ticket above created on the 16th.

 

An alternative way to pay is through www.plus.net/pay if you continue to experience issues then we can also take your payment over the phone on 0800 432 0200

 

 

DS
Champion
Posts: 2,187
Thanks: 464
Fixes: 22
Registered: ‎06-01-2017

Re: Trying to pay my bill

The URL has some extra bits attached.

https://www.plus.net/wizard/?p=view_question&id=190243309

(that one should work)

Menace65
Aspiring Pro
Posts: 176
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Trying to pay my bill

@Satss 

 

I clicked on your link

 

Error

Sorry, we are not able to complete this request at the moment, please try again later.

Go Back

 

@DS  thanks, but the link is the same as before, there is no new ticket info

DS
Champion
Posts: 2,187
Thanks: 464
Fixes: 22
Registered: ‎06-01-2017

Re: Trying to pay my bill

If the ticket is there, but no further info is on it, I'd guess to say @Satss is having an issue with their systems

(another member of staff did mention they were having some issues yesterday)

Or possibly, due to reading another very recent post a few moments ago, more staff might be having issues... I simply don't know.

Menace65
Aspiring Pro
Posts: 176
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Trying to pay my bill

I give up, if you don't want my money, that's upto you, I've tried on numerous occasions to change my billing date so it falls on my payment date. As you have seen this morning, I've tried my best to get the payment to you.

It's not my fault, that your payment system is up the creek.

 

Fix your website

 

 

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Trying to pay my bill

@Menace65 I'm sorry about all the trouble you are experiencing. If you are unable to pay online then we can also take this payment over the phone. I'd advise giving our Customer service line a call as there will be someone available to help you with this payment.

 

In regards to the ticket updates I will have to seek clarification on this internally to see if this is a known issue.

Menace65
Aspiring Pro
Posts: 176
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Trying to pay my bill

@Satss 

 

Thanks, but I won't be giving my debit card details over the phone. as I've changed my payment system to debit card, can you not try and take it that way.

 

Whilst I'm here, on my home billing page I see

You've not updated your communication preferences for 6 months

 

I've clicked on this and then clicked on submit, and it's still there. you really need to sort out your website, maybe this banner is covering over the 'pay your bill' I don't know, I'm fedup.

 

 

 

 

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
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Registered: ‎23-01-2018

Re: Trying to pay my bill

Hi @Menace65,

 

I'm afraid not. If you are unable to change this via our website, a call would be required to our Customer Services. We take all aspects of our customer security very seriously which is why we have systems in place to pause call recording when providing billing details. 

 

We wouldn't be able to assist further with this query and we're really sorry for any inconvenience caused. 

 

Kind Regards

Anon
Pro
Posts: 634
Thanks: 209
Registered: ‎16-04-2007

Re: Trying to pay my bill

they take non-payment very seriously which is why many of us have not had a DD taken for over 6 months. If it's broke Pnet can't fix it.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
Menace65
Aspiring Pro
Posts: 176
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: Trying to pay my bill

@OllieC 

 

You're the one who lifted the restrictions on my account, seems you messed something up, as I can see, I have no outstanding bill to pay.

 

thanks for the free month. Smiley

 

All the best