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Trying to leave

Posts: 8
Registered: ‎14-07-2018

Trying to leave


I have filled in the cancellation form for termination and posted it on 26 April., I then followed it up a couple days later with a email also stating I was leaving.


I have no confirmation that this has been put into action from Plus Net and wish to know that as my contract has come to an end and I do not want to continue as I have had so many problems with Plus Net.



Thank you

Please enlighten me as to the status

Many Thanks

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Trying to leave

Hi @monkeysquirrel,


Thanks for getting in touch.


I'm sorry to hear you wish to cancel your account, I appreciate you have not had an update however I can't confirm that the form has been received. I would suggest you please call our Customer Options Team to cancel your services on 0800 013 2632, between:

08:00 and 20:00 Monday - Friday
09:00 and 19:00 Saturday
09:00 and 18:00 Sunday

Thanks - Tahir

Seasoned Pro
Posts: 1,042
Thanks: 269
Fixes: 4
Registered: ‎22-11-2014

Re: Trying to leave

Are you moving to another provider? If so, you should not tell PN you are leaving or it could/ will more than likely cause problems and a cessation fee. You should sign up with your new provider and let them do it all for you.