Trying to leave

[#1]

I have filled in the cancellation form for termination and posted it on 26 April., I then followed it up a couple days later with a email also stating I was leaving.

I have no confirmation that this has been put into action from Plus Net and wish to know that as my contract has come to an end and I do not want to continue as I have had so many problems with Plus Net.

Thank you

Please enlighten me as to the status

Many Thanks

[#2]

Hi @monkeysquirrel,

Thanks for getting in touch.

I'm sorry to hear you wish to cancel your account, I appreciate you have not had an update however I can't confirm that the form has been received. I would suggest you please call our Customer Options Team to cancel your services on 0800 013 2632, between:

08:00 and 20:00 Monday - Friday
09:00 and 19:00 Saturday
09:00 and 18:00 Sunday

Thanks - Tahir

[#3]

Are you moving to another provider? If so, you should not tell PN you are leaving or it could/ will more than likely cause problems and a cessation fee. You should sign up with your new provider and let them do it all for you.