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Trying to download bills after moving ISP

Sigint
Dabbler
Posts: 23
Registered: ‎06-06-2015

Trying to download bills after moving ISP

I moved back to BT on July 6th and, despite plusnet cancelling my direct debit before taking the final payment (!) I paid the final amount via a debit card yesterday when I got the "Unfortunately, we've not received the regular Direct Debit payment for your Plusnet account" email.
Anyway my online access account has now been disabled but I wanted to download my bills. Is it possible to get my plusnet bills downloaded by e.g. temporarily enabling my access to do this?
Meanwhile this afternoon I got an email from plusnet stating:
"We're emailing you to let you know that as your cancellation request has
now been placed. Your cancellation will take place on 07/08/2015."
Any idea what this refers to?
Thanks in advance.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Trying to download bills after moving ISP

Hi there,
I'm not sure where that date came from in all honesty but please ignore the email as the account is already closed.
Apologies for any confusion.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Sigint
Dabbler
Posts: 23
Registered: ‎06-06-2015

Re: Trying to download bills after moving ISP

Ok. any chance of either emailing me my plusnet bills or temporarily giving me access to these online so I can download them?
Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 1,033
Fixes: 205
Registered: ‎25-03-2015

Re: Trying to download bills after moving ISP

I've arranged for this to be temporarily reactivated for a couple of days, so you should be able to login to the member centre now.
Please let me know once you've had chance to print off the invoices so I can update the account details after  Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Sigint
Dabbler
Posts: 23
Registered: ‎06-06-2015

Re: Trying to download bills after moving ISP

Hi - bills all downloaded now. Many thanks - much appreciated!
Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 1,033
Fixes: 205
Registered: ‎25-03-2015

Re: Trying to download bills after moving ISP

No problem, glad to hear it.
Thanks for letting me know!
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team