cancel
Showing results for 
Search instead for 
Did you mean: 

Trying to change Call Plan to Unlimited but......

FIXED
Highlighted
Dabbler
Posts: 17
Thanks: 2
Registered: ‎22-12-2017

Trying to change Call Plan to Unlimited but......

...when I go to my account and try to upgrade, it then changes my monthly payment from approx £30/month to £49/month. When I signed up, I was under the impression that I would be able to amend the call plan, but no mention of losing any discounts. Would be grateful if someone could advise how to do this online rather than using the call centre.

 

Many thanks.

14 REPLIES 14
Highlighted
Hooked
Posts: 6
Registered: ‎28-03-2020

Re: Trying to change Call Plan to Unlimited but......

im no help, but i posted yesterday about the same problem. wife needs a phone to ring around during the day. crazy to cost so much isnt it.

Highlighted
Seasoned Pro
Posts: 392
Thanks: 283
Fixes: 9
Registered: ‎01-08-2007

Re: Trying to change Call Plan to Unlimited but......

@Tonymcclennon2 

There have been several similar posts on these forums recently.

As far as I am aware, you will not lose any discount on your broadband contract just by changing call plans. Seemingly the on line tool  simply quotes your broadband price at the full price without taking account of your discount which will still apply after you have changed call plans. 

A Plusnet staff member should spot your post on here and confirm my statement.

Highlighted
Dabbler
Posts: 17
Thanks: 2
Registered: ‎22-12-2017

Re: Trying to change Call Plan to Unlimited but......

 

Thanks both of you. I was surprised to find that 4 calls lasting a total of 3 minutes cost me over £5!!!!

 

Given that I am working from home and using the home phone more than usual, I may well take a punt and go ahead with changing to umlimoted.

 

Thanks again.

Highlighted
Dabbler
Posts: 17
Thanks: 2
Registered: ‎22-12-2017

Re: Trying to change Call Plan to Unlimited but......

I've taken the plunge and added the unlimited UK calls package...….but I'm now told it won't start for another month. Not sure if there is any way of getting it set up to start immediately?

Highlighted
Hooked
Posts: 6
Registered: ‎28-03-2020

Re: Trying to change Call Plan to Unlimited but......

did it cost a fortune?

Highlighted
Seasoned Pro
Posts: 392
Thanks: 283
Fixes: 9
Registered: ‎01-08-2007

Re: Trying to change Call Plan to Unlimited but......

@Tonymcclennon2 

See this thread on a similar issue.

https://community.plus.net/t5/Plusnet-Feedback/Changing-Phone-Contract/m-p/1719787#M86013

One of the Plusnet staff had the ability / authority to change the call package "immediately" - it may be they can do the same for you if you PM them.

Highlighted
Dabbler
Posts: 17
Thanks: 2
Registered: ‎22-12-2017

Re: Trying to change Call Plan to Unlimited but......

Hi - it was £4 per month extra for unlimited calls.

Highlighted
Dabbler
Posts: 17
Thanks: 2
Registered: ‎22-12-2017

Re: Trying to change Call Plan to Unlimited but......

Job - many thanks for that. I will send a PM and hopefully get it sorted out.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 2,187
Thanks: 47
Fixes: 17
Registered: ‎24-07-2014

Re: Trying to change Call Plan to Unlimited but......

Fix

I've just started to look at this but I don't have your account details. Can you PM me the username please?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Highlighted
Dabbler
Posts: 17
Thanks: 2
Registered: ‎22-12-2017

Re: Trying to change Call Plan to Unlimited but......

Thanks Tony - PM sent.

Highlighted
Dabbler
Posts: 17
Thanks: 2
Registered: ‎22-12-2017

Re: Trying to change Call Plan to Unlimited but......

A big thanks to Tony who called me and sorted out the upgrade instantly - great service.

Highlighted
Hooked
Posts: 6
Registered: ‎28-03-2020

Re: Trying to change Call Plan to Unlimited but......

I rang and they gave me April 28th to start the new service. So you managed it immediately?
Highlighted
Dabbler
Posts: 17
Thanks: 2
Registered: ‎22-12-2017

Re: Trying to change Call Plan to Unlimited but......

Jgb’s post pointed me in the direction of another thread that suggested sending a PM to the support team - if you check the previous posts and click on PlusnetTony, send him a PM and he will hopefully get you sorted.

He rang me this evening, and had the new call plan set up in minutes.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 2,187
Thanks: 47
Fixes: 17
Registered: ‎24-07-2014

Re: Trying to change Call Plan to Unlimited but......

I'm out of the office currently, but I'll try to pick up my PM's in the next couple of days.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team