Trying to change Call Plan to Unlimited but......
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- Re: Trying to change Call Plan to Unlimited but......
29-03-2020 2:00 PM
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...when I go to my account and try to upgrade, it then changes my monthly payment from approx £30/month to £49/month. When I signed up, I was under the impression that I would be able to amend the call plan, but no mention of losing any discounts. Would be grateful if someone could advise how to do this online rather than using the call centre.
Many thanks.
Fixed! Go to the fix.
Re: Trying to change Call Plan to Unlimited but......
29-03-2020 2:50 PM
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im no help, but i posted yesterday about the same problem. wife needs a phone to ring around during the day. crazy to cost so much isnt it.
Re: Trying to change Call Plan to Unlimited but......
29-03-2020 3:03 PM
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There have been several similar posts on these forums recently.
As far as I am aware, you will not lose any discount on your broadband contract just by changing call plans. Seemingly the on line tool simply quotes your broadband price at the full price without taking account of your discount which will still apply after you have changed call plans.
A Plusnet staff member should spot your post on here and confirm my statement.
Re: Trying to change Call Plan to Unlimited but......
29-03-2020 4:36 PM
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Thanks both of you. I was surprised to find that 4 calls lasting a total of 3 minutes cost me over £5!!!!
Given that I am working from home and using the home phone more than usual, I may well take a punt and go ahead with changing to umlimoted.
Thanks again.
Re: Trying to change Call Plan to Unlimited but......
29-03-2020 5:04 PM
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I've taken the plunge and added the unlimited UK calls package...….but I'm now told it won't start for another month. Not sure if there is any way of getting it set up to start immediately?
Re: Trying to change Call Plan to Unlimited but......
29-03-2020 5:31 PM
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did it cost a fortune?
Re: Trying to change Call Plan to Unlimited but......
29-03-2020 5:58 PM
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See this thread on a similar issue.
https://community.plus.net/t5/Plusnet-Feedback/Changing-Phone-Contract/m-p/1719787#M86013
One of the Plusnet staff had the ability / authority to change the call package "immediately" - it may be they can do the same for you if you PM them.
Re: Trying to change Call Plan to Unlimited but......
29-03-2020 10:33 PM
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Hi - it was £4 per month extra for unlimited calls.
Re: Trying to change Call Plan to Unlimited but......
29-03-2020 10:34 PM
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Job - many thanks for that. I will send a PM and hopefully get it sorted out.
30-03-2020 1:32 PM
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Re: Trying to change Call Plan to Unlimited but......
30-03-2020 4:38 PM
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Thanks Tony - PM sent.
Re: Trying to change Call Plan to Unlimited but......
30-03-2020 7:40 PM
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A big thanks to Tony who called me and sorted out the upgrade instantly - great service.
Re: Trying to change Call Plan to Unlimited but......
30-03-2020 9:44 PM
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Re: Trying to change Call Plan to Unlimited but......
30-03-2020 11:08 PM
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Jgb’s post pointed me in the direction of another thread that suggested sending a PM to the support team - if you check the previous posts and click on PlusnetTony, send him a PM and he will hopefully get you sorted.
He rang me this evening, and had the new call plan set up in minutes.
Re: Trying to change Call Plan to Unlimited but......
31-03-2020 8:11 PM
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