The service is absolutely shocking.. I have been trying for over a week to speak with someone, anyone from Customer Services Just tried again today~ No Live chat which appears to have been completely disabled & No response to telephone calls, despite advertising available 24 hours 365 days a year! I sent emails to PlusNet's own advertised contacts from a twitter account & although they obviously received a letter of complaint, answered the email with my Complaint attachment as 'we can not respond to this'....Try twitter or telephone us... This is an absolute joke! Plusnet needs to get its' act together quickly. I am now going via my twitter account again.... Seemingly PlusNet are also unable to call you if you have provided a phone number . My account has taken 28 days to action, through a basic lack of application /follow up from the PlusNet Team. If PlusNet Customer Service read this, please contact Jack Sturgess based @ Leeds Office who took my phone call on 12/08/2020 to telephone me on my home number which you are in possession of!
