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Trying to access account

Wibblyp
Rising Star
Posts: 73
Thanks: 13
Registered: ‎15-05-2018

Trying to access account

Go to the Plusnet homepage Call us on 0800 587 1744
Unfortunately we’ve hit a problem
Sorry about this. Looks like something's stopped working.

If you see this message again, just give us a call and we'll get your order sorted.

0800 432 0080

Try again

 

keep getting the above message. Any ideas ? Cleared out logs, cookies, history etc with no change.

Need to access billing as I think I'm about to run out of contract and would rather not go into standard billing.

6 REPLIES 6
mort7890
Pro
Posts: 526
Thanks: 86
Fixes: 4
Registered: ‎28-06-2007

Re: Trying to access account

Sounds like you have already run out so on the front page of PN

 

Need a hand? Call us on
0800 432 0200 or 0345 140 0200

Baldrick1
Seasoned Hero
Posts: 6,194
Thanks: 2,728
Fixes: 182
Registered: ‎30-06-2016

Re: Trying to access account

@Wibblyp 

Have you clered your browser cache and or tried a differenr browser?

Wibblyp
Rising Star
Posts: 73
Thanks: 13
Registered: ‎15-05-2018

Re: Trying to access account

As per my first post cleared everything. I'm on an old iPad, using goodness knows what version of iOS, so can't change or upgrade. I have not had this problem before using this device. It's not PN's homepage, it's stating they have a problem

Wibblyp
Rising Star
Posts: 73
Thanks: 13
Registered: ‎15-05-2018

Re: Trying to access account

Weird, got in by going straight to my account from the browser page. Couldn't get the Plusnet header page up at all.

Baldrick1
Seasoned Hero
Posts: 6,194
Thanks: 2,728
Fixes: 182
Registered: ‎30-06-2016

Re: Trying to access account

@Wibblyp 

I thinkk that I know the fault now. I get the same problem on my old ipad, which runs on ios 9.3. 

Also this forum doesn't fully work, for example cut and paste plus referenced links don't work.

It's fine on other platforms.

Wibblyp
Rising Star
Posts: 73
Thanks: 13
Registered: ‎15-05-2018

Re: Trying to access account

That is indeed the problem. Mine is also iOS 9.3. Poor thing, it's going to be put to pasture soon.