Tried to renew contract early with special offer but left in dark with no change?
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Tried to renew contract early with special offer but left in dark with no change?
17-09-2020 9:55 PM
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Hello, I tried to renew my contract early with the special offer but nothing seems to have changed and I have not been contacted in any way appart from some strange messages in help assist.
I have the email confirming the new contract and price (below)
My August and September bills are still the old price of £38.98
Below is the strange message I found on Help assist. I was not contacted at all and feel like I have been left in the dark.
Question #204938287
There's been a problem progressing your broadband order.
We'll get some more information on the problem and update this ticket with details as soon as we have them.
[internal note]
Order has been cancelled. Please check Install Diary and resubmit order once issue is resolved.
Closed as modify completed
Kind regards,
Saf Foley
Re: Tried to renew contract early with special offer but left in dark with no change?
18-09-2020 6:41 PM
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Seeing as I've not had a reply, I've gone ahead and opened a support question as well (#206251239)
Re: Tried to renew contract early with special offer but left in dark with no change?
20-09-2020 12:40 PM
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I was called, I've been refunded (pending) for the difference in cost for 2 months and the contract swap should be sorted soon as a ticket has been created.
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