Tried 3 times to set up account by phone, does not go through by payment taken

edlaw89 · ‎31-07-2017

Hi,

I've tried now three times to set up my account over the phone with [CSA Removed] (who has been great). However, each time I get to the billing stage, the account does not go through, but payment has now been taken three times with two different cards, neither of which are blocked and have plenty of money on them. I don't really understand how this is possible. The bank assures me nothing is wrong, so it must be on the Plusnet side of things.

Any help on this would be great.

Cheers,

Ed

Moderator's note by Mike (Mav): CSA name removed as per Forum rules.

Gandalf · ‎21-04-2017

Hmm, mind sending me a PM with your full address & contact number, Ed?

Cheers,

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Tried 3 times to set up account by phone, does not go through by payment taken

Tried 3 times to set up account by phone, does not go through by payment taken

Re: Tried 3 times to set up account by phone, does not go through by payment taken