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Transferring to SKY - Email re phone transferring but not broadband?

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JessicasDad
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Registered: ‎27-03-2014

Re: Transferring to SKY - Email re phone transferring but not broadband?


@JessicasDad wrote:

@HarryB wrote:

Still shows DD processing Undecided

 

I've still got a personal ticket on the account to keep an eye on it though.


Thanks Harry,

 

Hopefully it will give up and admit failure just shortly and then I can call and settle the final bill Smiley

 

Appreciate the time you are spending on it though and will try not to bother you too much!

 

Ross


And just after I posted that I got an email from you saying that my DD had failed - is it showing that on your side as well now?

 

Was it just waiting until after I'd asked and you'd answered I wonder Smiley

Ross

HarryB
Plusnet Help Team
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Re: Transferring to SKY - Email re phone transferring but not broadband?

Great timing Grin

 

I'll make sure that's sorted shortly for you.

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 Harry Beesley
 Plusnet
HarryB
Plusnet Help Team
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Registered: ‎25-03-2015

Re: Transferring to SKY - Email re phone transferring but not broadband?

Further to my previous response, you should be able to make a payment online for just the outstanding call charges on the account as I've credited the erroneous payment off the account.

 

If you let me know once you've done this I'll make sure the account closure is finalised for you.

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 Harry Beesley
 Plusnet
JessicasDad
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Registered: ‎27-03-2014

Re: Transferring to SKY - Email re phone transferring but not broadband?

Thanks Harry,

 

I'll do it when I get home and let you know once it's complete.

Thanks again for your help!

Ross

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules

JessicasDad
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Registered: ‎27-03-2014

Re: Transferring to SKY - Email re phone transferring but not broadband?

Ok, payment now made.

And apologies for the full quote!

Ross

HarryB
Plusnet Help Team
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Registered: ‎25-03-2015

Re: Transferring to SKY - Email re phone transferring but not broadband?

Thanks for confirming that.

 

I've passed the details on to our billing team to get the account closed for you.

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 Harry Beesley
 Plusnet
JessicasDad
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Re: Transferring to SKY - Email re phone transferring but not broadband?


Hi

 

@HarryB wrote:

 

 

I've passed the details on to our billing team to get the account closed for you.


 

Any idea roughly how long that will take, as it still seems to be active as of 23:00 on 16/09?

 

Ross

HarryB
Plusnet Help Team
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Re: Transferring to SKY - Email re phone transferring but not broadband?

Sorry I forgot to come back to you on that. When I spoke to our billing team about this the other day, they weren't able to close the account right then, but they did take action to ensure no further payments would be taken.

 

It looks like the account was then closed this morning.

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 Harry Beesley
 Plusnet
JessicasDad
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Re: Transferring to SKY - Email re phone transferring but not broadband?

Thanks Harry,

Yep - I got a bunch of emails through this morning cancelling things like Plusnet protect etc, and one of them says my cancellation request will be actioned on 26/09 - ie a week away.

 

I take it that will be the final actual cancellation of the account?

Ross

HarryB
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Re: Transferring to SKY - Email re phone transferring but not broadband?


@JessicasDad wrote:
one of them says my cancellation request will be actioned on 26/09 - ie a week away.

Apologies for any confusion that caused. I believe that will have been auto-generated but then the account was closed manually shortly after.

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 Harry Beesley
 Plusnet
JessicasDad
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Re: Transferring to SKY - Email re phone transferring but not broadband?

Thanks for all the work you've done in sorting this Harry.

Although I'm surprised at the amount of time it took in the end, I realise that due to the way your system works there wasn't much you could do to speed things up, and all's well that end's well.

 

Ross

HarryB
Plusnet Help Team
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Re: Transferring to SKY - Email re phone transferring but not broadband?

No worries Ross. All the best with your new provider.

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 Harry Beesley
 Plusnet