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Transfer to bt essentials

bburtonshaw
Hooked
Posts: 5
Registered: ‎18-04-2018

Transfer to bt essentials

Morning, I was told by both plusnet and bt that if I transfer my broadband from on to by essential there is no termination fees as their both owned by bt, and yet I receive an email saying £202 early termination fees due from plusnet!???
5 REPLIES 5
jab1
Legend
Posts: 16,616
Thanks: 5,231
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Registered: ‎24-02-2012

Re: Transfer to bt essentials

@bburtonshaw Did you arrange the transfer via Plusnet? AFAIK,if you did, there is an agreement to waive the ETCs. If you did it without this, then the transfer is treated like any other. I suggest you contact PN and see if you can get them cancelled.

John
dvorak
Moderator
Moderator
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Re: Transfer to bt essentials


Moderators Note


This topic has been moved from Broadband to My Account / Billing

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bburtonshaw
Hooked
Posts: 5
Registered: ‎18-04-2018

Re: Transfer to bt essentials

When I phoned plusnet to transfer I was told that I need to phone bt !
jab1
Legend
Posts: 16,616
Thanks: 5,231
Fixes: 245
Registered: ‎24-02-2012

Re: Transfer to bt essentials

You were wrongly informed - you need to phone PN, ask them to note on your account that you are moving to BT, and then they should transfer you to BT to place the order with them - unless the procedure has changed recently.

John
willcutforth
Plusnet Help Team
Plusnet Help Team
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Registered: ‎27-11-2020

Re: Transfer to bt essentials

Hey there @bburtonshaw can you pop me over the username via PM and I will have a gander at it for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team