Transfer and downgrade my broadband to housemate?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Transfer and downgrade my broadband to housema...
Transfer and downgrade my broadband to housemate?
04-01-2011 9:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have searched the FAQs and forums but cannot find an answer so apologies if this has been answered elsewhere. Basically, I'm moving out and just need to transfer my PN broadband to my housemate. Is this a straight forward process or do I need to cancel and my housemate needs to setup her own broadband account? Also, she will only need the basic £6.49 package so is it possible to downgrade my package and transfer it to her please?
Thanks
Scott
Re: Transfer and downgrade my broadband to housemate?
04-01-2011 9:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What are you doing about the phone account.
If you are with BT changing the account holder has been known to count as a cease/restart and cuts of the broadband
Re: Transfer and downgrade my broadband to housemate?
04-01-2011 10:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I guess we need to contact BT first but should we expect a period of downtime or will it be a seemless transition?
Regards
Scott
Re: Transfer and downgrade my broadband to housemate?
04-01-2011 10:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You need to make sure it doesn't happen
Of course if you aren't in a 12 month contract with BT you could transfer the phone to Plusnet then change it all over to the new account holder with no problems
Re: Transfer and downgrade my broadband to housemate?
04-01-2011 10:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Transfer and downgrade my broadband to housemate?
05-01-2011 6:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Transfer and downgrade my broadband to housemate?
05-01-2011 9:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do we need a MAC code from BT to give to PN to transfer our telephone (and broadband) to PN?
Do we start the ball rolling with BT or PN?
Re: Transfer and downgrade my broadband to housemate?
05-01-2011 10:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You don't need a MAC to move your phone, and you can do it from our website, just log in to the member centre, click 'phone' across the top and follow the steps. BT will be notified as part of the transfer process.
Once the phone is with us just call us up and change the details over (we'd need to speak to your housemate too, and take new payment details).
Re: Transfer and downgrade my broadband to housemate?
05-01-2011 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
1) If we use the PN website to transfer our telephone line from BT to PN
a) how long will it take?
b) and will there we any interruption in service at all?
2) Then we call you to change the details over to my housemate. Could we then downgrade the broadband package to the cheapest option (£6.49 I believe)?
Thanks
Scott
Re: Transfer and downgrade my broadband to housemate?
05-01-2011 11:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
a) it takes 10-14 days
b) there is sometimes a blip of about 30 minutes on the day of transfer, but this happens fairly rarely
2) Yep, that's no problem (although the downgrade wouldn't happen 'til your next billing date).
Hope that helps.
Re: Transfer and downgrade my broadband to housemate?
05-01-2011 12:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Transfer and downgrade my broadband to housema...