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Tracking down an account

netman82
Dabbler
Posts: 19
Thanks: 2
Registered: 14-09-2013

Tracking down an account

This is an odd one!

 

We, the business I work for, have a live broadband connection with IP address 81.140.27.x, which has an odd looking ADSL username i.e. xxxxx@dsl.com. A WHOIS lookup, and contact with a BT rep, has revealed that the IP is a PlusNet address. However, beyond this we have no other information on the account. Can someone suggest how we might go about getting to the bottom of this mystery?

Many thanks.

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,419
Thanks: 1,182
Fixes: 92
Registered: 04-04-2007

Re: Tracking down an account

Yep, looks like one of ours. My memory maybe flaky, but I think the dsl.com realm belongs to our former Metronet broadband products.
If you drop me a private message containing the full IP address then I'll take a look.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

netman82
Dabbler
Posts: 19
Thanks: 2
Registered: 14-09-2013

Re: Tracking down an account

PMed, thank you.

Community Gaffer
Community Gaffer
Posts: 13,419
Thanks: 1,182
Fixes: 92
Registered: 04-04-2007

Re: Tracking down an account

Sorry, been really busy today. Will try and take a look tomorrow for you.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵