Totally Disgusted with plusnet
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Totally Disgusted with plusnet
30-05-2014 10:54 AM
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Re: Totally Disgusted with plusnet
30-05-2014 11:04 AM
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Also worth double checking any visible wiring from your house to make sure it hasn't been tampered with.
Re: Totally Disgusted with plusnet
31-05-2014 5:01 PM
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Iam still waiting for any reply to this matter or even the final telephone bill statement as i asked for it on the last day before we switched to the other isp and still have not received any form of final paper bill all i have received is threatening emails which i have passed onto my legal rep for them to check over,as i st6ated clearly over the phone to one of your reps i will pay the remainder of the bill minus the £46 118 500 phone call that we supposed to have made to our local council @ 7.55pm at night which in this country all council OFFICES CLOSE AT 4.30PM and to add your staff member i spoke to on the morning of our final day even said it "MIGHT" have been a mistake so i would like an itemised bill for that month and previous month sent to me and also yous record ever phone call anyway check that to to see if iam lying .......Finnigan
Re: Totally Disgusted with plusnet
02-06-2014 12:35 PM
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Sorry to see you're unhappy with this, I can see we looked into the call records and it confirmed that the call had been made. We did following this on the 14th April advise that if you would need to raise a line fault if you believed this was not the case.
You are also able to access your itemised calls here.
Re: Totally Disgusted with plusnet
02-06-2014 5:31 PM
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Quote from: Finnigan ... 118 500 phone call that we supposed to have made to our local council @ 7.55pm at night which in this country all council OFFICES CLOSE AT 4.30PM ...
check that to to see if iam lying .......Finnigan
Finnigan,
What makes you believe this is the phone number of a your local council? It is the BT Directory Enquiry number - see here http://www.bt118500.com/.
By the way, the plural of "You" is "You".
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Totally Disgusted with plusnet
02-06-2014 9:36 PM
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Re: Totally Disgusted with plusnet
02-06-2014 10:25 PM
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thanks for getting back to me i can not access the itemised calls that you posted here no login access and to clear the 118 500 number up it was a plusnet csr that told me this considering i had no way of getting into MY account at the time to check, and townman go troll someone else , Chris ill just phone and get this sorted......Finnigan
Re: Totally Disgusted with plusnet
03-06-2014 3:07 PM
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Did you call in and get a hold of the details you required?
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