Totalise email

[#1]

My dad passed away recently and had a totalise email address. We don’t know his password and cannot figure out how to access his account or where to get support with this. We’d like to cancel the account and the payment for it. TIA

[#2]

Moderator's note:

Thread moved from General Chat to My Account/Billing.

[#3]

@Kerri

Very sorry for your loss.

As it's a Bank Holiday weekend your post may not be picked up till Monday, however, some staff do lurk around during the weekend so may be be picked up earlier.

I have escalated this thread in the hope that it will be picked up as soon as possible.

[#4]

Thank you

[#5]

@Kerri

Apologies as I meant your post may not be picked up till Tuesday.

But, hopefully, it will be before then.

[#6]

I'm really sorry to hear this, please accept my sincere condolences during what must be a difficult time.

Would you be able to send us a copy of the death certificate to postroom@plus.net and private message me his Totalise email address please?