Totalise Email Address Billing

[#1]

I have two totalise.co.uk email addresses which are both active email addresses used by my wife and myself so do not want to lose them. I think they transferred to Plusnet as part of the merging/acquisition of Madasafish. I have just realised that I haven't been billed for these two email addresses since September 2018. Having had a look at other threads on here I think that Plusnet have stopped billing for these as part of the introduction of their new billing system but could somebody please confirm that this is correct and that Plusnet won't suddenly delete them as this would be a disaster for both of us. Many thanks. 

[#2 · Accepted solution]

Hi @JohnH1,

That's correct, we are no longer billing Totalise/Madasafish accounts as part of the introduction of the new billing system.

[#3]

@JohnH1  since the system no longer charges for these domains, it also seems that it doesn't send reminders when they are about to expire ( well it doesn't for Madasafish ones!). Nominet SHOULD send you reminders and you'll then need to prod the staff on here to get the renewal auctioned.

[#4]

That's great thank you........John.