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Topup made in error!!

FIXED
sarajayne9
Newbie
Posts: 2
Registered: 31-10-2016

Topup made in error!!

Hi,

 

My partner thought he was paying £30 towards my outstanding bill, but he has inadvertently topped up home phone credit on Saturday.

 

Contacted PN by live chat this AM and was told that was that. 

 

Obviously not very happy, appreciate it was our error but expected some help from PN.

 

We never make chargeable calls so will never use any of the £75 calling credit allowed let alone the extra 30 quid paid on Saturday.

 

Please can someone either refund this or do something otherwise unless we make £30 of chargeable calls in the future (which we wont) we are basically going to loose this money. Sad

 

Hoping someone can help.

 

Best Regards,

 

Sara-Jayne

 

 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,208
Thanks: 848
Fixes: 179
Registered: 25-03-2015

Re: Topup made in error!!

Welcome to the community forums @sarajayne9

 

Sorry to hear you accidentally made a home phone top-up payment when trying to make a payment towards an outstanding balance.

 

I'm just discussing this with a colleague and I'll aim to get back to you later today with more information.

 

EDIT:

Unfortunately it's not looking like I'll be able to provide an update today. Apologies.

Hopefully I should be able to get back to you with more info tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 4,208
Thanks: 848
Fixes: 179
Registered: 25-03-2015

Re: Topup made in error!!

Fix

Thanks for your patience @sarajayne9

 

I've responded to a ticket on your account. Could you respond here: https://www.plus.net/wizard/?p=view_question&id=137133238

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
sarajayne9
Newbie
Posts: 2
Registered: 31-10-2016

Re: Topup made in error!!

Harry,

 

 

Thank you for sorting this out.

 

Kind Regards

 

Sara-Jayne

Plusnet Help Team
Plusnet Help Team
Posts: 4,208
Thanks: 848
Fixes: 179
Registered: 25-03-2015

Re: Topup made in error!!

No problem. Glad I could help Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team