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Topcashback -wrong amount tracked
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Topcashback -wrong amount tracked
25-05-2013 11:28 AM
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Signed up for Plusnet unlimited fibre bradband and home phone.
Expected £100 tracked only £38.I can see that others members has simmilar problem/see retailer reviews on Topcashback website/
Please let me know if my cashback will be adjusted.
I cant wait 7 more days/Topcashback require this timeto wait/ as I will cancel my order with you if cashback will not beadjusted to £100.I also write about my experience on merchant review page.Pleaselet me know as soon as you can.
I know my service is not activated yet , but I need to know how I how much cashback will I get.
Have following details in confirmation email from you
Direct debit identification 948389
Reference number PNET2180180-1
Thank you
Expected £100 tracked only £38.I can see that others members has simmilar problem/see retailer reviews on Topcashback website/
Please let me know if my cashback will be adjusted.
I cant wait 7 more days/Topcashback require this timeto wait/ as I will cancel my order with you if cashback will not beadjusted to £100.I also write about my experience on merchant review page.Pleaselet me know as soon as you can.
I know my service is not activated yet , but I need to know how I how much cashback will I get.
Have following details in confirmation email from you
Direct debit identification 948389
Reference number PNET2180180-1
Thank you
Message 1 of 2
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1 REPLY 1
Re: Topcashback -wrong amount tracked
28-05-2013 11:25 AM
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Hi Waldek,
We can confirm the rates that were in place when you signed up on the 24th, but I'm afraid we'll need to get a query from TCB in order to arrange the full amount for you - if you could do that when the 7 days are up we'll pick that up for you and make sure everything is going through at the full rate.
Hope that helps.
We can confirm the rates that were in place when you signed up on the 24th, but I'm afraid we'll need to get a query from TCB in order to arrange the full amount for you - if you could do that when the 7 days are up we'll pick that up for you and make sure everything is going through at the full rate.
Hope that helps.
Message 2 of 2
(519 Views)
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