Topcashback troubles

[#1]

Hello there Plusnet forum....I've just signed up to Plusnet last month - all good - and I've just received a note to say I've had my TopCashback declined. I took great care to get it right when I signed up....any ideas?

Kind regards, Lindsay

[#2]

Hi @upmyway,

Thank you for getting in touch. I've had a look into this and the promo code is showing that you signed up directly through us rather than via Topcashback. You are eligible for £75 cashback and you should receive a redemption email for this within 10 days of your services going live.

[#3]

Hello EmilyD, many thanks for taking the time to look into this for me and, while I don't understand how it's happened, I'll be delighted with that result.

I'll keep you posted as we go and....thanks again!

Kind regards, Lindsay.

[#4]

Thanks @upmyway,

Please don't hesitate to get back in touch if you don't receive the redemption email within 10 working days of your services going live or if there's anything else that you'd like to discuss.