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Topcashback payment not received

Posts: 1
Registered: ‎08-08-2018

Topcashback payment not received

On the 19th March I used Topcashback to switch from my previous provider to Plusnet with the promise of £80 cashback

The change over took place on 4/4/2018


Happy with the change over and service but......


To date I have not received any payment and this seems to be a common issue with TCB & Plusnet


I lodged a missing claim with TCB and was informed it could take several months to process the claim which will automatically be forwarded to Plusnet on 7/9/2018 (4 weeks time)!

The transaction with Plusnet does not even show in my TCB account or earnings any longer but did appear when I lodged the missing cashback claim

£80 is a significant amount, does anyone have any tips or ideas how I can get thinngs processed a bit quicker?

Regards, Howard

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
Fixes: 12
Registered: ‎06-08-2018

Re: Topcashback payment not received

Hi @pianorealm,


I am sorry to hear that you have not yet received a top cash back payment.


From what it looks like on your account, I cannot seem to find anything saying you signed up with top cash back.


Are you able to provide us with any information regarding your sign up? Ideally, a screenshot of your top cashback profile showing the Plusnet sign up. If you have any details to show your sign up and we can look into this further.


Thank you, Aisha