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Topcashback issue

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Hooked
Posts: 6
Registered: ‎10-02-2020

Topcashback issue

Hi recently signed up through topcashback. After reading T&C's noted that wasn't able to write a referral user.

 

I have phoned customer services today to see if this would result in my cashback being declined and whether referral could be removed: was reassured that this was fine and didnt need to cancel and reorder. I asked if a note could be placed on the system in case there was an issue and can't see any detail of phone call.

Can someone please confirm that this is the case?Huh

9 REPLIES 9
Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 47
Fixes: 18
Registered: ‎24-07-2014

Re: Topcashback issue

The two things aren't compatible, but if you've been advised differently we'd need to take things on a case by case basis. I note you have an open ticket on the account so I'd ask you add the details to that ticket (ticket) so that we can find the calls and advise further.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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Hooked
Posts: 6
Registered: ‎10-02-2020

Re: Topcashback issue

I was advised to cance which I have, unfortunateltl the offer is no longer as good through TCB so will recontract now with BT 

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Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 47
Fixes: 18
Registered: ‎24-07-2014

Re: Topcashback issue

I'm really sorry about that. I was hoping I could have got to the bottom of it and sorted it all out.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Highlighted
Hooked
Posts: 6
Registered: ‎10-02-2020

Re: Topcashback issue

unfortunately not. I paid for line rental saver upfront how long does that take to be refunded?Huh

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Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 47
Fixes: 18
Registered: ‎24-07-2014

Re: Topcashback issue

Once processed it will be about ten days until you receive it. When the account closed the direct debit details will have been removed from the account. As a consequence, it will be a cheque refund which will be about ten days. Tony

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Highlighted
Hooked
Posts: 6
Registered: ‎10-02-2020

Re: Topcashback issue

can it not be returned to the original payment method?

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Topcashback issue

 

Hi @crossy1

 

Unfortunately not - any refund for a closed account does need to be dispatched via cheque, I'm afraid as we no longer have an active direct debit on your account.

 

Kind regards,

 

Dave

Highlighted
Hooked
Posts: 6
Registered: ‎10-02-2020

Re: Topcashback issue

can you tell me if the cheque has been sent as yet/when this will be?

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Plusnet Help Team
Plusnet Help Team
Posts: 1,243
Thanks: 139
Fixes: 57
Registered: ‎26-03-2018

Re: Topcashback issue

Hi @crossy1,

I've taken a look at your account today and raised a response via a ticket, which can be viewed here. Once you've had the chance to read and respond to the ticket then please let us know so we can pick this back up for review as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team